FAQ
Orders & Shipping
1. How long does shipping take?
Shipping times vary based on location. On average:
USA: 2-7 business days
Canada: 2-7 business days
Australia: 2-7 business days
UK: 2-7 business days
New Zealand: 2-7 business days
Ireland: 2-7 business days
Europe: 2-7 business days
Asia: 2-7 business days
International: 5-10 business days
• Digital downloads are available instantly after purchase.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders no matter where you are!
3. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
4. Do you ship internationally?
Yes, we ship worldwide! Please note that international shipping times may vary.
Returns & Exchanges
5. What is your return policy?
We offer a 30-day return and exchange policy for canvases and posters. If you’re not satisfied, contact us within 30 days for a return or exchange. Digital downloads are non-refundable.
6. Can I exchange my artwork for a different size?
Yes! If you need a different size, you can exchange your canvas or poster. Just return the original item in new condition, and we’ll send the correct size. Additional shipping costs may apply.
7. What if my order arrives damaged?
No worries! If your artwork arrives damaged or defective, contact us with photos, and we’ll send a free replacement.
Product Information
8. What types of products do you sell?
We offer digital artwork, canvases, and posters featuring inspiring images of Jesus.
9. What’s the difference between a canvas and a poster?
• Canvas Prints: Printed on high-quality, stretched canvas with a wooden frame, ready to hang.
• Posters: Premium paper prints that you can frame yourself.
10. How do digital downloads work?
After purchase, you’ll receive a download link to access your digital artwork instantly. You can print it at home or at a professional print shop.
Warranty & Customer Support
11. Do you offer a warranty?
Yes! We offer a lifetime warranty on all physical products against fading, peeling, or defects. If anything happens, we’ll replace it for free.
12. How do I contact customer support?
You can reach us at help@jesuscanvas.co for any questions or concerns.
Have another question? Contact us—we’re happy to help!